Portfolio

Building a Customer Research Program

Contributions: UX Leadership, UX Research

Cost Recovery Research

Contributions: UX Research: interviews, requirement analysis, best practice development, secondary research

Integrating Navigation from Two Portals

Contributions: UX Research: card sorting, usability testing, surveys and recommendations

Automated Comment Analysis with NLP

Contributions: Subject matter expertise, natural language classifier training, analytics, education, documentation

Private Cloud without a Learning Curve

Contributions: UX Leadership, UX Design, UX Research

Cloud Status at a Glance

Contributions: UX Design, UX Research

Guarding Great UX During Redesign

Contributions: UX Leadership, UX Design, UX Research

Storytelling with Demo Videos

Contributions: Personas, storytelling, video production, education, documentation